<?php

namespace App\Models;

use Illuminate\Database\Eloquent\Builder;
use Illuminate\Database\Eloquent\Model;
use Illuminate\Database\Eloquent\Relations\HasMany;

class PaymentIncident extends Model
{
    protected $fillable = [
        'title',
        'description',
        'notes',
        'provider',
        'type',
        'status',
        'severity',
        'affected_orders',
        'affected_revenue',
        'detected_at',
        'resolved_at',
        'ticket_number',
    ];

    /** @var array<string, mixed> */
    protected $attributes = [
        'status' => 'open',
        'severity' => 'medium',
        'provider' => 'payone',
    ];

    protected function casts(): array
    {
        return [
            'detected_at' => 'datetime',
            'resolved_at' => 'datetime',
            'affected_revenue' => 'decimal:2',
        ];
    }

    public function activities(): HasMany
    {
        return $this->hasMany(IncidentActivity::class, 'incident_id')->orderBy('created_at');
    }

    public function scopeOpen(Builder $query): Builder
    {
        return $query->whereIn('status', ['open', 'in_progress', 'waiting_provider']);
    }

    public function scopePayone(Builder $query): Builder
    {
        return $query->where('provider', 'payone');
    }

    public function scopeLastDays(Builder $query, int $days): Builder
    {
        return $query->where('detected_at', '>=', now()->subDays($days));
    }

    public function getDurationAttribute(): string
    {
        $end = $this->resolved_at ?? now();
        $diff = $this->detected_at->diff($end);

        if ($diff->days > 0) {
            return $diff->days.'d '.$diff->h.'h';
        }

        if ($diff->h > 0) {
            return $diff->h.'h '.$diff->i.'min';
        }

        return $diff->i.' min';
    }

    public function getSeverityColorAttribute(): string
    {
        return match ($this->severity) {
            'critical' => 'danger',
            'high' => 'warning',
            'medium' => 'info',
            'low' => 'success',
            default => 'secondary',
        };
    }

    public function getSeverityLabelAttribute(): string
    {
        return match ($this->severity) {
            'critical' => 'Kritisch',
            'high' => 'Hoch',
            'medium' => 'Mittel',
            'low' => 'Niedrig',
            default => $this->severity,
        };
    }

    public function getStatusLabelAttribute(): string
    {
        return match ($this->status) {
            'open' => 'Offen',
            'in_progress' => 'In Bearbeitung',
            'waiting_provider' => 'Wartet auf Anbieter',
            'resolved' => 'Gelöst',
            'closed' => 'Geschlossen',
            default => $this->status,
        };
    }

    public function getStatusColorAttribute(): string
    {
        return match ($this->status) {
            'open' => 'danger',
            'in_progress' => 'warning',
            'waiting_provider' => 'info',
            'resolved' => 'success',
            'closed' => 'secondary',
            default => 'secondary',
        };
    }

    public function getTypeIconAttribute(): string
    {
        return match ($this->type) {
            'outage' => 'ion-md-power',
            'ipn_error' => 'ion-md-git-network',
            'payment_failure' => 'ion-md-card',
            'slow_response' => 'ion-md-timer',
            default => 'ion-md-alert',
        };
    }

    public function getTypeLabelAttribute(): string
    {
        return match ($this->type) {
            'outage' => 'Ausfall',
            'ipn_error' => 'IPN-Fehler',
            'payment_failure' => 'Zahlungsfehler',
            'slow_response' => 'Langsame Antwort',
            default => 'Sonstiges',
        };
    }

    public function getProviderLabelAttribute(): string
    {
        return match ($this->provider) {
            'payone' => 'PAYONE',
            // 'stripe' => 'Stripe',  // aktuell nicht aktiv
            'paypal' => 'PayPal',
            // 'mollie' => 'Mollie',  // aktuell nicht aktiv
            default => 'Sonstige',
        };
    }
}