<?php

namespace App\Models;

use Illuminate\Database\Eloquent\Model;
use Illuminate\Database\Eloquent\Relations\BelongsTo;

class IncidentActivity extends Model
{
    protected $fillable = ['incident_id', 'type', 'title', 'content', 'author'];

    public function incident(): BelongsTo
    {
        return $this->belongsTo(PaymentIncident::class, 'incident_id');
    }

    public function getTypeIconAttribute(): string
    {
        return match ($this->type) {
            'email' => '✉️',
            'call' => '📞',
            'ticket' => '🎫',
            'status_change' => '🔄',
            'provider_response' => '💬',
            default => '📝',
        };
    }

    public function getTypeLabelAttribute(): string
    {
        return match ($this->type) {
            'email' => 'E-Mail',
            'call' => 'Telefonat',
            'ticket' => 'Support-Ticket',
            'status_change' => 'Statusänderung',
            'provider_response' => 'Anbieter-Antwort',
            default => 'Notiz',
        };
    }
}