<?php

namespace App\Models;

use Illuminate\Database\Eloquent\Model;
use Illuminate\Database\Eloquent\Relations\HasMany;

class PaymentIncident extends Model
{
    protected $fillable = [
        'title', 'description', 'provider', 'type', 'status',
        'severity', 'affected_orders', 'affected_revenue',
        'detected_at', 'resolved_at', 'ticket_number',
    ];

    protected $casts = [
        'detected_at' => 'datetime',
        'resolved_at' => 'datetime',
        'affected_revenue' => 'decimal:2',
    ];

    public function activities(): HasMany
    {
        return $this->hasMany(IncidentActivity::class, 'incident_id');
    }

    public function getDurationAttribute(): string
    {
        $end = $this->resolved_at ?? now();
        $diff = $this->detected_at->diff($end);
        if ($diff->days > 0) {
            return $diff->days.'d '.$diff->h.'h';
        }
        if ($diff->h > 0) {
            return $diff->h.'h '.$diff->i.'min';
        }

        return $diff->i.' min';
    }

    public function getSeverityColorAttribute(): string
    {
        return match ($this->severity) {
            'critical' => '#ef4444',
            'high' => '#f97316',
            'medium' => '#eab308',
            'low' => '#22c55e',
            default => '#6b7280',
        };
    }

    public function getStatusLabelAttribute(): string
    {
        return match ($this->status) {
            'open' => 'Offen',
            'in_progress' => 'In Bearbeitung',
            'waiting_provider' => 'Wartet auf Anbieter',
            'resolved' => 'Gelöst',
            'closed' => 'Geschlossen',
            default => $this->status,
        };
    }

    public function getProviderLabelAttribute(): string
    {
        return match ($this->provider) {
            'payone' => 'PAYONE',
            'stripe' => 'Stripe',
            'paypal' => 'PayPal',
            'mollie' => 'Mollie',
            default => 'Sonstige',
        };
    }
}