presseportale/app/Models/ContactMessage.php

<?php

namespace App\Models;

use App\Enums\ContactMessageStatus;
use App\Enums\ContactMessageTopic;
use Database\Factories\ContactMessageFactory;
use Illuminate\Database\Eloquent\Builder;
use Illuminate\Database\Eloquent\Factories\HasFactory;
use Illuminate\Database\Eloquent\Model;
use Illuminate\Database\Eloquent\Relations\BelongsTo;

/**
 * Kontakt-Anliegen aus dem schwebenden Kontakt-Widget (Kontaktaufnahme,
 * Fehlermeldung, PM-Meldung, Feedback). Bewusst OHNE PortalScope: die
 * Admin-Queue „Kontakt" sieht alle Portale; das Portal wird zur Anzeige/
 * Filterung als eigene Spalte gehalten.
 */
class ContactMessage extends Model
{
    /** @use HasFactory<ContactMessageFactory> */
    use HasFactory;

    protected $fillable = [
        'portal',
        'topic',
        'status',
        'name',
        'email',
        'message',
        'page_url',
        'payload',
        'requester_ip',
        'user_id',
        'resolved_by_user_id',
        'admin_note',
        'resolved_at',
    ];

    protected function casts(): array
    {
        return [
            'topic' => ContactMessageTopic::class,
            'status' => ContactMessageStatus::class,
            'payload' => 'array',
            'resolved_at' => 'datetime',
        ];
    }

    /**
     * Öffentliche Vorgangsnummer — analog zu Legal-Requests ("M-{id}").
     */
    public function reference(): string
    {
        return 'KT-'.$this->id;
    }

    public function user(): BelongsTo
    {
        return $this->belongsTo(User::class);
    }

    public function resolver(): BelongsTo
    {
        return $this->belongsTo(User::class, 'resolved_by_user_id');
    }

    /**
     * @param  Builder<ContactMessage>  $query
     * @return Builder<ContactMessage>
     */
    public function scopeOpen(Builder $query): Builder
    {
        return $query->whereIn('status', [
            ContactMessageStatus::Open->value,
            ContactMessageStatus::InProgress->value,
        ]);
    }
}